Ordering, transport & returns

Ordering, transport & returns


Our showroom is in Eindhoven, The Netherlands, where you can see and test most of our products. Make sure you book a appointment up front and let us know which items you would like to see.


You can order our products in our webshop, via e-mail or in our showroom in Eindhoven. Because we produce your items on order we always ask for a 100% payment with ordering. If you need help ordering you can contact us via info@bogaerts.design or call at +31636085299.


The average production time is 6-8 weeks before your items are ready to ship. Most products we have in stock 'blanco' which means they are upholstered and powder coated on order. Keep in mind that we are depending on suppliers for materials and do not always have control over production lead times.

Transport & Delivery

We ship our products with several transport companies or we arrange the delivery with our own team, depending on the size of the order. It is also possible to pick up your order at our studio in Eindhoven. Delivery within the main land of Europa is included in the product price, excluding Switzerland. Delivery in Switzerland, Engeland, Scandinavia, other continents and islands within Europe will be calculated on request because of the continues changing transport prices.

Change your order

We produce your items made to order, meaning we have products on stock without finishings. We upholster and coat our products for your order and it could be that it is not always possible to change your order. Please get in touch with us if you want to make any changes and we can discuss the options.

Return your order

When you are not happy with your product you may return this within 30 days. We can only accept your return if the product is not damaged and in the original packaging. Products that are made especially for you in a specific colour or fabric can not be returned, when ordering this is clearly noted on the invoice with a CUSTOM tag. We recommend you always visit and test our products in our showroom or a furniture dealer in your area. When you would like to return a product please send a email to info@bogaerts.design with the subject 'RETOUR' followed by your invoice number. You will receive a confirmation within 48 hours. After receiving your return we will inspect the product on damages and functioning. The purchase amount will be returned within 30 days after receiving your product via bank wire. Costs of returning a product without reason are not reimbursed by Bogaerts.